Passenger operations


Light and heavy rail operators and public sector bodies

Our experts can help you to:

  • Make better use of rail infrastructure capacity in areas where the network is under pressure.

  • Improve rail performance.

  • Train and support your operational staff to develop their performance improvement skills.

  • Improve your operating plans, customer service and efficiency through commercial and operational investigations.

  • Prepare operational and commercial input for bids for heavy and light rail operating franchises.

  • Prepare tender documents and then evaluate private sector bids for heavy and light rail passenger operations.

  • Develop the commercial and operational aspects of new rail schemes (heavy rail, light rail, high speed and commuter rail projects, and improved rail services to airports).

Our experience includes:

Punctuality performance improvement

  • Helping UK passenger train operators improve their punctuality performance.

Service control review

  • Leading a service control review for a UK passenger train operator, identifying a comprehensive package of improvements.

Assessing readiness for major timetable change

  • For a train operating company, leading the functional reviews of readiness for a major timetable change and subsequently advising on performance improvements.

Business cases for passenger train services

  • Developing infrastructure, rolling stock and train service plans for high speed rail in the UK and continental Europe, identifying strong commercial cases for passenger train services.
  • Preparing the train loadings input for the evaluation of business cases for new rail services, both for the expansion of the UK and European high speed rail network and for existing railways.

Capacity improvement

  • Representing the sponsors of a major study into means to achieve short and medium term capacity improvements on commuter services into a London terminal.
  • Project managing the development and establishment of the UK Strategic Rail Authority’s Capacity Utilisation Policy.
  • Passenger train crowding investigations.

Tender evaluation

  • Supporting TfL in the operational evaluation of tenders for the passenger train operating company to run the London Rail and Concession.

Operating plan development

  • Acting for the UK Strategic Rail Authority with Cross London Rail Links in the detailed development of the operating plan for London’s East–West Crossrail.

Operational advice

  • Providing advice on both day-to-day and network enhancement operational matters on Manchester Metrolink light rail.
  • Train operator efficiency exercises.
  • Infrastructure availability and enhancements.

Rail franchise bids

  • Providing operations advice to a major UK passenger train operator in the development of bids for heavy and light rail franchises and concessions.
  • Extensive experience in the bid teams for UK passenger rail franchises, on strategic development of timetables and carrying out analysis of their demand, train loadings and revenue impacts using the MOIRA model.

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